1. What kind of products do you provide?
We specialize in custom clay sculpture products, created according to individual customer designs, concepts, or specifications. Each piece is handcrafted with attention to artistic detail and traditional clay craftsmanship.
2. Can I customize my clay sculpture design?
Yes. We offer fully customized clay sculpture services. You can provide your own design, reference images, or ideas, and our team will create the sculpture according to your specifications after confirmation.
3. How does the custom process work?
The process generally includes the following steps:
- The customer provides design details or ideas.
- Our team reviews the information and confirms the production feasibility.
- The design and details are finalized before production begins.
- The sculpture is handcrafted and inspected before shipment.
4. How long does production take?
Production time depends on the design complexity, size, and quantity of the clay sculptures. Each project is handcrafted, so we provide an estimated timeframe after reviewing the specific order details.
5. Can I cancel or change my order after confirmation?
Once the design is confirmed and production has started, cancellations or major changes are not accepted, as each product is made to order and customized for the customer.
6. What if the product I receive has a problem?
If the product you receive shows significant inconsistency with the approved design or arrives damaged due to production issues, you may contact us within a reasonable period after receipt.
We will review your claim and may offer a suitable solution based on our Return & Refund Policy.
7. How are the products shipped?
All products are carefully packaged to protect against damage during transport.
Shipping arrangements depend on the destination, size, and packaging requirements of each custom clay sculpture.
8. Are minor differences acceptable?
Yes. Because all our clay sculptures are handcrafted, slight variations in color, shape, or texture are normal and part of the handmade process. These differences highlight the uniqueness of each custom piece.
9. How can I contact you for inquiries or cooperation?
You can reach Hongkong Zx Trading Co., Limited through your usual business communication channel for questions, design submissions, or service cooperation.
10. Do you offer bulk or project-based customization?
Yes. We accept both individual and bulk custom clay sculpture projects, depending on design complexity and production capacity. Details can be discussed before confirming the project.