Hongkong Zx Trading Co., Limited (“we”, “our”, or “the Company”) provides shipping services for our custom clay sculpture products. This Shipping Policy explains how we manage the delivery and transportation of customized clay products to ensure safe and reliable shipment.
1. Production and Processing Time
All clay sculpture products are custom-made according to individual design requirements.
Production and preparation time vary depending on design complexity, size, and order quantity.
Shipping will only take place after the completion of production and quality inspection.
2. Shipping Arrangement
We arrange shipment for completed orders through reliable logistics channels suitable for the safe transport of clay sculpture products.
The specific shipping method and schedule depend on product type, size, destination, and packaging requirements.
Customers will be informed when their order has been shipped.
3. Packaging
Each custom clay sculpture product is carefully packaged to minimize the risk of damage during transport.
Packaging materials and methods are selected based on the product’s fragility and structure to ensure protection throughout transit.
4. Shipping Time
Shipping time varies according to the destination and chosen logistics service.
Since our products are handcrafted and custom-made, total delivery time includes both production and shipping periods.
Exact delivery timeframes may differ depending on order details and external shipping conditions.
5. Risk and Responsibility
Once products are shipped, ownership and responsibility for the goods transfer to the customer according to the shipping agreement.
We take care to ensure products are securely packaged and properly dispatched, but cannot be held responsible for delays or damage caused by third-party carriers or external factors beyond our control.
6. Inspection Upon Receipt
Customers are advised to inspect their packages immediately upon delivery.
If any visible damage or inconsistency is discovered, please document the condition and notify us promptly for review.
Such reports help us evaluate whether further resolution or assistance is possible under our internal procedures.
7. Policy Updates
We may update this Shipping Policy periodically to reflect improvements in our delivery process or compliance with relevant shipping standards.
All updates become effective once published through our official communication channels.
8. Contact
For questions about shipping, delivery, or packaging arrangements, please contact Hongkong Zx Trading Co., Limited through your usual business communication channel.